OVERVIEW
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Age Verification:
To purchase from this site, you must be at least 18 years old. We will not sell to individuals who do not meet the age requirements, and by proceeding with this purchase, you consent to the processing of your personal data for age verification. In the UK, purchases by individuals under 18 are prohibited. You must be 18 and have a valid credit card to buy our products. We reserve the right to cancel transactions if we reasonably suspect that the purchaser is buying on behalf of a minor.
Product Warranty:
All hardware comes with a 6-month warranty unless otherwise stated. This warranty excludes tanks, coils, or wicking material. Replacement tanks are single-use and covered by a DOA (dead on arrival) warranty. Buyers have 48 hours from receipt to check the goods and report any faults. Charging cables and battery chargers have a 12-month warranty for component parts, excluding damage from improper use or use with non-Unique Distribution products.
Batteries, Chargers, Wall Plug Adaptors & Variable Voltage Mods:
These items have a 6-month guarantee covering manufacturer defects, repairs, or replacements for faulty products. We reserve the right to refuse refunds or returns if we believe the product has been damaged by the customer.
Mechanical Mods:
Mechanical mods come with a 6-month manufacturer’s guarantee. They are intended for experienced users only. We are not responsible for damage from incorrect assembly, which can cause injury or equipment damage.
Sale Items:
Sale items are non-returnable and non-refundable.
Returns
E-liquids & Drip Tips:
E-liquids are non-returnable due to hygiene reasons, but unopened bottles can be returned within 30 days. Hardware with a 6-month warranty (excluding tanks, coils, or wicking material) can be returned if faulty. Return postage costs are borne by the customer unless the item is faulty, in which case we will cover return costs. Contact customer services at for a returns authorisation number (RMA). All returns must be sent to our contact address at your expense and risk.
Atomisers:
Atomisers come with a ‘dead on arrival’ warranty. You must contact us within 48 hours of receiving your order for this warranty to apply. Contact after this period will result in a loss of refund or return eligibility.
Accessories:
All vaping accessories have a 28-day manufacturer’s guarantee.
General Information:
Scratches and discoloration from normal use are considered wear and tear and are not covered by warranty. For faulty parts within the warranty period, contact our Customer Service Team for inspection and replacement. We may require goods to be returned. E-cigarette batteries and atomizer heads are functional and will degrade over time. E-liquid cannot be exchanged or refunded once purchased. Store e-liquid properly to prevent discoloration, which does not affect quality or safety.
Duties & Taxes
International orders may incur import taxes, customs duties, or fees upon arrival in the destination country, which are not included in the product price or shipping cost. These charges are the buyer’s responsibility. UD is not responsible for additional charges, and buyers must comply with their country's laws and regulations. If a product is seized or returned by customs, UD is not liable for losses or shipping refunds.
Notice
Purchases are governed by these terms and conditions. By using the site, you agree to be bound by them. These terms do not affect your statutory rights as a consumer.
Data Protection
We do not share customer details with third parties without permission. Information collected is used to fulfill orders and for marketing, in compliance with the Data Protection Act 1998 and the Which- Web Trader Code of Practice. We use cookies to enhance our services and do not engage in spam.
Quality
Goods are warranted to be of the quality and specification invoiced and to comply with statutory regulations upon delivery.
Statutory Rights
These terms do not affect your statutory rights as a consumer.
Title to Goods
Title and property in the goods remain with Unique Wholesale & Distribution Ltd until full payment is received.
Copyright 2024 Unique Wholesale & Distribution Ltd
All website images are protected by copyright and may not be used or copied without permission from UD or the original copyright holders.
LAW:
The Conditions shall be governed by and construed in accordance with the laws of England. You irrevocably submit to the exclusive jurisdiction of the courts of England for disputes arising from or related to these Conditions.
CONTACT:
For any queries regarding our service, please contact us via email at info@uniquedistribution.com, phone on 0203 693 3816 or post at the address below.
Unique Distribution,124 City Road, London, United Kingdom, EC1V 2NX
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